Refund and Returns Policy
Refund and Returns Policy
At Sina Nan, we believe in thoughtful fashion and thoughtful service. Our return and refund policy is designed to ensure you feel confident when shopping with us, while maintaining the sustainability and simplicity that define our brand.
Returns Eligibility
We accept returns for unworn, unwashed, and unaltered clothing items with all original tags still attached. Items must be returned within 14 days of delivery confirmation. To preserve garment quality and hygiene, accessories such as undergarments and final sale items cannot be returned or exchanged.
Items that show signs of wear, damage, or modification will not be eligible for return or refund. We reserve the right to decline returns that do not meet our policy conditions.
Return Process
To initiate a return, please contact us at [email protected] with your order number, item name, and reason for return. Once approved, you will receive return instructions via email.
We recommend returning items with a trackable shipping service. Customers are responsible for return shipping costs unless the item was defective or shipped incorrectly.
Refunds
Once we receive and inspect the returned item(s), we will notify you via email regarding the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5–10 business days. Please note that some financial institutions may require additional processing time.
Shipping fees and taxes paid on your original order are non-refundable unless the return is due to our error. If your return is rejected, we may offer to reship the item back to you at your expense.
Exchanges
At this time, we do not offer direct item-for-item exchanges. If you wish to exchange for a different size or style, please return the original item according to the return procedure and place a new order for the item you desire.
Damaged or Incorrect Items
If you received a damaged or incorrect item, we sincerely apologize. Please email us within 3 days of receiving your order at [email protected] with photographs and your order details. We will work swiftly to resolve the issue with a replacement or full refund, depending on availability.
Sustainable Fashion Approach
We encourage mindful purchasing as part of our brand's commitment to sustainability. By reducing unnecessary returns, we lower waste and environmental impact. Please refer to our detailed sizing guide and feel free to reach out before purchasing if you have any questions — we are always happy to help.
Need Support?
If you have any questions regarding your return or refund, feel free to contact us anytime at [email protected]. We’re here to make your experience with Sina Nan as effortless and delightful as your everyday wear.
Returns Eligibility
We accept returns for unworn, unwashed, and unaltered clothing items with all original tags still attached. Items must be returned within 14 days of delivery confirmation. To preserve garment quality and hygiene, accessories such as undergarments and final sale items cannot be returned or exchanged.
Items that show signs of wear, damage, or modification will not be eligible for return or refund. We reserve the right to decline returns that do not meet our policy conditions.
Return Process
To initiate a return, please contact us at [email protected] with your order number, item name, and reason for return. Once approved, you will receive return instructions via email.
We recommend returning items with a trackable shipping service. Customers are responsible for return shipping costs unless the item was defective or shipped incorrectly.
Refunds
Once we receive and inspect the returned item(s), we will notify you via email regarding the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5–10 business days. Please note that some financial institutions may require additional processing time.
Shipping fees and taxes paid on your original order are non-refundable unless the return is due to our error. If your return is rejected, we may offer to reship the item back to you at your expense.
Exchanges
At this time, we do not offer direct item-for-item exchanges. If you wish to exchange for a different size or style, please return the original item according to the return procedure and place a new order for the item you desire.
Damaged or Incorrect Items
If you received a damaged or incorrect item, we sincerely apologize. Please email us within 3 days of receiving your order at [email protected] with photographs and your order details. We will work swiftly to resolve the issue with a replacement or full refund, depending on availability.
Sustainable Fashion Approach
We encourage mindful purchasing as part of our brand's commitment to sustainability. By reducing unnecessary returns, we lower waste and environmental impact. Please refer to our detailed sizing guide and feel free to reach out before purchasing if you have any questions — we are always happy to help.
Need Support?
If you have any questions regarding your return or refund, feel free to contact us anytime at [email protected]. We’re here to make your experience with Sina Nan as effortless and delightful as your everyday wear.